This session provides practical tips to courts and other organizations interested in improving access to court programs. Attendees will learn about the barriers to participation in ODR, identified through RSI’s focus group research and user testing with participants with low literacy. Presenters will propose solutions to address these barriers to participation. Following this presentation, an interactive workshop will allow participants to apply the solutions provided to revise communications so that they are more easily understood by SRLs with low literacy. Attendees are encouraged to bring documents to revise.
